Before the rental starts: The renter can cancel a rental at no charge, as long as it is more than 24 hours before the rental begins. If the renter cancels a reservation between 24 to 12 hours prior to the starting time of your rental agreement, the renter will be charged for up to three days of the rental period. E.g.: If the original rental period was 7 days, you will be charged for 3 days, and issued a refund for the remaining 4 days. If you cancel when it is less than 12 hours before the rental begins, you will lose the full amount for the first 7 days. If the rental lasts for over a week, you will get refunded for the remaining days. Automatic accept: If the rental is booked with our automatic accept function the renter can cancel the rental for the first hour after the rental is payed for and as long as it is before pick up time. During the rental: If you cancel the rental after you have picked up the car you have to pay for the next 7 days after cancellation. The residual amount will be refunded. E.g. If you have rented the car for 4 weeks and after the first week you want to cancel and return the car. You will then have to pay for the next 7 days. As a result you will have paid for 14 days and will get refunded 14 days. Violation of our terms and conditions: If you rent the car in violation of our terms for renters and extra drivers the rental will be cancelled immediately and you will not be refunded the money. If you are in need for cancellation, send an email to: firstname.lastname@example.org. Please inform the car owner about it as well. NB! It can take up to 7 days before the money is back in your account.